Client Testimonials
"The Sanitation Rate Study was adopted by City Council at their regular meeting last evening. FCS Group, and you two [Angie Sanchez Virnoche and Sergey Tarasov] in particular, are to be commended on an outstanding job! You both received a number of complements from Council on the workshop presentation and how easily understood the information was. I would also like to personally thank you both for your work on the project and the number of compliments that I have received because of this project. You guys ROCK! THANKS!"
Tim Davis
Sanitation Operation Manager
City of Moscow, Idaho
"Robb Grantham distinguished himself by creating an exceptionally well-researched and well-designed water and wastewater rate model that is dynamic enough to serve us well into the future. Robb’s responsiveness to our needs has been exemplified time and again as he accommodates shifting priorities and changes in philosophy that are an unavailable challenge in working with municipalities. His presentation to staff, our Utilities Commission and committees, and City Council have been well-written and professional. Robb has excellent analytical and communication skills that serve him well in conveying complex information in a manner everyone can understand. And it is his willingness to make himself available to us when needed that separates him from many others in the field."
Lonnie Thibodeaux
Water Utilities Director
City of Oceanside, California
"The FCS GROUP team provided a good quality product, and worked hard to ensure that deadlines were met. They communicated very effectively with staff to ensure that they understood the organizational structure and the different direct and indirect cost components. Their experience in doing similar work with other municipalities was apparent, and we believe that they provided very good value. The project manager ... communicated very effectively with our City Council, leading to ready acceptance of the work product."
Mark Delin
Assistant City Manager
City of Del Mar, California
"Within six months of hiring FCS GROUP, Pasadena Park Irrigation District No. 17 was able to quote commercial service water rates and charges with confidence. The District now has water rates and System Development Charges that are fair, equitable and most importantly defendable."
Kathleen M. Small
Manager
Pasadena Park Irrigation District No. 17, Washington
“You and your staff are a vital part of the District’s success in the continuation of meeting the needs of our customers, and have been over the past ten years. Your firm’s ability to periodically evaluate both our retail and wholesale rate analyses has guided the District to a positive position and continued excellent fiscal health to meet the needs of our customers as well as wholesale customers into the future. We have also enjoyed the work you have done regarding strategic management and financial planning and utility acquisition support, as well as our inter-local negotiations we have had in relation to the other local governments in and around our jurisdiction...
I want to reaffirm our District’s position and satisfaction in having FCS GROUP as an integral part of what the Lakewood Water District does.”
Randall M. Black
General Manager
Lakewood Water District, Washington
FCS GROUP participated in the 2009 PSMJ Premier Award for Client Satisfaction survey. Here’s what our clients had to say about us:
“FCS GROUP has provided excellent service. I have been very happy with their responsiveness and the quality of their work.”
“FCS GROUP was one of the most responsive firms I have worked with. I felt like they were always available to assist us with this project. I would continue to use this firm and highly recommend them to other agencies.”
“FCS GROUP has provided excellent customer service during the projects that they have completed for us. They are always available when needed and are able to explain the information in a meaningful way. (The project manager) has been extremely helpful and is very knowledgeable when it comes to our rate structure and rate needs.”
“We were treated professionally and in a timely manner. All of our projects with FCS GROUP were successful. I feel that the (City) got their money's worth dealing with FCS GROUP. Their financial analysis was essential for some critical projects. The work and the service was exactly what we needed. (The project manager) was an enjoyable professional to work with. I have recommended FCS GROUP to other agencies that need financial analysis, and I don't make recommendations lightly.”
“The project manager is very knowledgeable in the fields. The project team is always there when we need help, even meetings on short notices. The firm is very understanding of the current economic situation in applying rate increase/inflation to the fee schedules. I really enjoyed working with FCS GROUP and would definitely recommend this firm to other agencies.”
“FCS GROUP’s work is excellent! They were flexible at meeting our schedule changes. They worked with us on some additional scope of work and still remained within the original budget. Their services have been an excellent value for the fees charged. We look forward to using FCS GROUP on future projects.”
Client Case Studies
Exploring Revenue Options, Discovering Cost Savings, and Developing Long-Range Financial Models - City of Del Mar, California View